Practice
Guided service scenarios
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Hospitality and Tourism
Front Office and Service Readiness
Make every welcome feel organised, professional and personal.
A practical hospitality pathway for learners who want to develop front-office confidence, professional communication and guest-service awareness for hotel, tourism and service environments.
Why this programme
Build a practical next step.
A practical hospitality pathway for learners who want to develop front-office confidence, professional communication and guest-service awareness for hotel, tourism and service environments.
Best suited for
School leavers, hospitality learners and customer-facing staff who want to strengthen front-office and guest-service skills.
How you will learn
Learn by doing, with clear feedback.
Projects
Front-office role play
Feedback
Professional communication practice
Progress
Feedback on service readiness
Career possibilities
Use learning to move forward.
Possible areas include front-office support, guest relations, reception support, reservations support and customer-service roles. Role level depends on experience and employer requirements.
Progression
Your possible next step.
Progress to hospitality qualifications, customer-service development or wider hotel and tourism operations.
Why ILTPractical guest-service practice, professional communication and confidence for customer-facing hospitality work.
Entry requirementsEntry requirements are assessed against current programme and awarding-body criteria.
Fees and scheduleContact ILT for current approved fees, instalments, schedules and intake dates.
Talk to an adviserChoose the route that suits your goals and current qualifications.
Frequently asked questions
Things to check before you apply.
Who is this programme for?
School leavers, hospitality learners and customer-facing staff who want to strengthen front-office and guest-service skills.
What will I learn?
The programme includes Professional guest welcome and communication, Front-office awareness and service flow, Handling enquiries and guest requests and other practical learning areas listed above.
How will I learn?
Learning is delivered through guided service scenarios, front-office role play, professional communication practice, feedback on service readiness.
What are the entry requirements?
Entry requirements depend on the confirmed intake and programme rules. Speak to an ILT course adviser before applying.
How long does it take and when is the next intake?
Duration, class schedule and next intake are confirmed for each intake. Contact ILT for the current approved details.
What are the fees?
Fees, registration charges and any instalment plan are confirmed for each intake. Please contact ILT for the current approved information.
Will this guarantee a job or university place?
No. Career and progression possibilities depend on the learner's experience, application, employer or institution requirements, and other relevant conditions.
Meet your teaching team
Your lecturers
Nirmali Rasika Rupasinghe
Nirmali Rasika Rupasinghe brings around 22 years of experience in the education industry and serves as a visiting lecturer at Ceylon Tourism & Hotel School. Her training spans hotel management, tourism and hotel operations, and bakery, desserts and pastry.
View profile and qualifications
Eranda Rajapathirana
Eranda Rajapathirana brings 13 years of hospitality industry experience and seven years of teaching experience. He is a visiting lecturer at CIPM and an International Inspector for JCQ Standards with Pearson Edexcel, UK.
View profile and qualificationsNot sure whether this is right for you?
Speak to an ILT course adviser about your next step.
Ask ILT